User Guide

Ordering

Please use the shopping cart on each product page to place your order.

Confirm your order

The shop will automatically send you an order confirmation email. If you do not receive this email, please contact us at info@actjapan.co.jp . This may be because you did not complete the order process or you entered an incorrect email address.
After checking the stock, we will send you an order confirmation email again with the shipping date, shipping fee, etc.
There is no need to reply to the above two emails.

Shipping method and shipping fee

Shipping method 1

Delivery companies (Sagawa Express, Yamato Transport, Ecohai) cannot be specified.

Cloths (5 or more), mops (3 or more), etc. will be shipped by courier.
The set product, handle, frame, sponge, wool duster, etc. will be sent by courier.
If you specify a delivery date and time, we will send it by courier.
If you choose cash on delivery as your payment method, we will send the item by courier.

送付地域 送料（税抜） 消費税 送料（税込）
北海道 1,400 140 1,540
本州、四国、九州 650 65 715
沖縄 1,400 140 1,540

*For deliveries to Hokkaido, Okinawa, and remote islands, shipping charges will be charged even if your purchase amount is over 10,000 yen (tax included).

Please note that additional charges may apply for some remote islands and areas.

*Free shipping for purchases over 10,000 yen (tax included).
*If you use a coupon, shipping is free if the payment amount is 10,000 yen or more (tax included). (Excluding Hokkaido, Okinawa, and remote islands)

*If you are shipping to a remote island, shipping costs will not be reflected in the shopping cart or automatic email.
After you place your order, we will send you an email with the total cost including shipping.
*For purchases under 10,000 yen, shipping charges will apply depending on the region.

Delivery date

Your order will be delivered within 2 to 7 business days from the date of order receipt (or your preferred date and time if you have a specific date and time).
However, if there are consecutive holidays or if there is a delay in delivery due to a disaster or other circumstances, we will contact you in advance.
If you have not received your item within 3 days of the expected arrival date, please contact us.
If you are not at home when the package is delivered, the courier will leave a "delivery notice" in your mailbox, so please contact the address listed on the notice to request redelivery.
Please note that delivery times vary depending on your region, so please order with plenty of time to spare.
Please note that delivery may be delayed due to natural disasters, traffic conditions, etc.

Your desired delivery time

If you would like to specify a delivery time, please choose from the time slots below.

  • Morning (8:00-12:00)
  • 12:00-14:00
  • 14:00-16:00
  • 16:00-18:00
  • 18:00-21:00

Shipping method 2

Yu-Packet (Post Office)

The size of Yu-Packet must be within 34 cm in length, 60 cm in total on all three sides, and 1 kg in weight.
Yu-Packet cannot be selected if the payment method is cash on delivery.
Yu-Packets are delivered to your mailbox, so you do not need to be at home, but you cannot specify a date and time for delivery.

送付地域 条件 送料（税抜） 消費税 送料（税込）
全国 モップ2枚、あるいはクロス4枚まで、もしくはモップ1枚クロス2枚まで 300 30 330

Shipping fees vary depending on the quantity and combination of products purchased. If you have any questions, please contact us.
If you select Yu-Packet when ordering, the shipping fee will be 330 yen, but the shipping fee will vary depending on the item and quantity purchased.
Please note that we will contact you again.

Delivery date

Your order will be delivered within 2 to 10 business days from the date of order receipt.
However, if there are consecutive holidays or if there is a delay in delivery due to a disaster or other circumstances, we will contact you in advance.
If you have not received your item within 3 days of the expected arrival date, please contact us.
Please note that delivery times vary depending on your region, so please order with plenty of time to spare.
Please note that delivery may be delayed due to natural disasters, traffic conditions, etc.

Payment

Payment methods include credit card, amazonpay, cash on delivery, bank transfer and deferred payment .

Credit card

The following cards can be used:
JCB / VISA / Master / AMEX / DINERS

Cash on delivery

Please pay to the delivery person when the product is delivered.

Cash on delivery fee

お買上商品価格合計 代引き手数料 消費税 合計金額
10,000円未満 300 30 330
10,000円以上30,000円未満 400 40 440
30,000円以上 　 　 無料

Bank transfer

After placing your order, please transfer the product price to the bank account specified by ACT JAPAN. After confirming the payment, the product will be shipped on the next business day.

Bank

Sumitomo Mitsui Banking Corporation

銀行名 三井住友銀行（ミツイスミトモギンコウ/銀行コード：0009）
支店名 今里支店（イマザトシテン/支店コード：105）
口座名 株式会社 ACT JAPAN
カ）エーシーティー ジャパン
口座番号 普通 3302734

Osaka Shoko Shinkin Bank

銀行名 大阪商工信用金庫（オオサカショウコウシンヨウキンコ/金融機関コード：1636）
支店名 今里支店（イマザトシテン/支店コード015）
口座名 株式会社ACT JAPAN
カ）エーシーティー ジャパン
口座番号 当座 0002595

Japan Post Bank → Japan Post Bank

銀行名 ゆうちょ銀行
記号 14140
番号 92767771
口座名 株式会社 ACT JAPAN
カ）エーシーティー ジャパン

Other bank → Japan Post Bank

銀行名 ゆうちょ銀行
店名 418
番号 普通　9276777
口座名 株式会社 ACT JAPAN
カ）エーシーティー ジャパン

*Please note that bank transfer fees will be borne by the customer.

* No transfer slip will be sent to you. Please use the designated form at the bank counter, transfer via ATM or online banking.
*Please make the transfer within 10 days of the order date. Please note that if the transfer is made after 10 days, the order will be cancelled.

Pay Later

[AfterPayment.com Service Contents]
●This is the recommended payment method for customers placing their first order.

Late payment fee: 330 yen

About the operation of AfterPayment.com
●This service is provided by " Postpay.com " operated by Catchball Co., Ltd. Please read and agree to the following precautions before using the service.
●Invoices will be sent on our behalf by Catchball Co., Ltd., the operating company of Pay Later.com.
*The product and the invoice will arrive separately. *The payment slip will arrive separately, so please pay using that slip.
●Depending on the shipping situation, the invoice may arrive before the product.

<<About payment>>
●After the credit check is approved, an advance payment agreement will be concluded between the customer and Catchball Co., Ltd., and Catchball Co., Ltd. will settle the price of the product or service with the affiliated store on the customer's behalf, and the customer will be obligated to pay that price to Catchball Co., Ltd.
●Payment can be made at banks, post offices, convenience stores, or via smartphone.
(*Payments over 300,000 yen are not possible at convenience stores.)
Please pay within 14 days of invoice issuance.
●Please note that if the payment deadline has passed, a re-billing fee of 335 yen (305 yen excluding tax) will be charged for each re-billing.
●For payment details for each smartphone payment method, please click here .

<<Other notes>>
●You can also use this service for gift orders and present orders (when the product delivery address is different from the orderer's address).
●Catchball Co., Ltd. may contact you by phone to verify your identity.
●Personal information and order details registered by customers on this website will be provided to Catchball Co., Ltd. to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.
●Catchball Co., Ltd. will properly manage the personal information and order details registered by customers on this website in accordance with the privacy policy .
Depending on the credit check result, you may not be able to use this service. In that case, you will be asked to change to another payment method.
●You cannot have the product delivered to the delivery company's office (for pick-up at the office) or request that the product be forwarded.
●If the user is a minor, please obtain consent from a legal guardian to use the service.
●If you use the service, we will assume that you have agreed to the above terms and conditions.

Returns and Exchanges

If you would like to return or exchange an item, please contact us within 8 days of receiving the item.
Please note that we cannot accept products that have been used, products whose packaging has been opened, products that have been damaged or soiled by the customer, or products whose return or exchange period has expired.
Please note that the shipping costs for returns and exchanges will be borne by our store in the case of incorrect packaging or damage during delivery, but will be borne by the customer in the case of returns and exchanges due to personal reasons.
Please note that if you refuse to receive the product for any reason, we may charge you shipping fees even if the product was purchased with free shipping.
Please check the product once again before purchasing.

Note

Products cannot be returned or exchanged in the following cases:

  • Returns due to customer convenience, such as a difference in image or change of mind
  • Products that have been delivered more than 8 days ago
  • Products that have been damaged or soiled due to customer reasons
  • Products that have been used even once
  • Lucky bags, outlet items, and other limited-edition items

Contact information for returns and exchanges

ACT JAPAN Inc. Customer Support

〒544-0001 4-5-15 Shinimazato, Ikuno-ku, Osaka
Tel: 06-6757-2701 Fax: 06-6757-1860
info@actjapan.co.jpTelephone reception hours: Monday to Friday (excluding public holidays) 10:00-12:00 13:00-17:00

Refunds

We will transfer the funds to your specified account within 7 business days after receiving the returned product. Transfer fees, cash on delivery fees, etc. paid by the customer at the time of purchase cannot be refunded.

Packaging

We provide gift wrapping for presents.
There is a wrapping fee of 200 yen for the wool duster and mop set. Wrapping for cloths is free.